Randy Charles Morin blogs for the sake of blogging.
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I've always hated Bell Canada, because their customer service is ridiculous. I ordered high-speed Internet from them once and before I found the time to connect, they started leaving automated messages threatening to bill me if I did register. My home phone was also disconnected once and they were not able to reconnect it for 4 days.
Nowadays, I'm starting to hate Rogers too! Rogers is my local cable provider and because I hate Bell Canada so much, I've transferred most of my services to Rogers. Basically, we have two monopolies for wired services (cable and phone) and you can pick between the two (no other choices yet). Today, my Internet connection (and cable) was cut. Guess who did it? A Rogers technician. This is the 3rd time in 3 months. This time, when I tried to call their technical support, the phone simply disconnected after one or two rings. It's pretty hard to run a company when the Internet is so unreliable. Last week, I was having trouble with my hosting provider, who didn't understand basic hosting concepts. BTW, my hosting provider is one of the best.
BUT
The good news is you can switch back to Bell. Bell will waive to $55 connection fee and you can port your existing phone number back over.
Do not get the Rogers DIGITAL home phone service. It sucks Royally!!!
The Digital home phone service was installed in February 2007. The same day the digital box it was installed it did not work for 2 days.
2 weeks after it was installed my phone line went dead. Rogers said to unplug and plug the Digital box and it worked a few hours after that.
The same thing kept on happening over a period of 4 weeks. I have been asking Rogers to take back the Digital box and put me back on the basic cable line for the home phone for the past months. They will NEVER say no that they are not going to do it, but kept on telling me that the Digital box battery will last for 6 hours.
If the power goes down and the battery goes down after 6 hours how are you to use the phone ????
Rogers have a bunch of MORONS working for them. In addition, they pay their new CSR $9 per hour (the location in Brampton), therefore customers are faced with DING DONGS when trying to get their issues resolved over the phone. I hate ROGERS AND BELL. I don't know which one is worse.
I signed up for Rogers home phone, I wanted dsl too but they could not provide that yet, They gave me a date my phone would be hooked up, on that day I had no dial tone,I called and three days later I had phone service. Then I called to get my circuit number, so I could get dsl elsewhere, they could not give me the correct circuit number, it took 2 weeks to get it. Then I get the bill where they were charging me for the three days I had no service, PLUS for 5 call transfers? made during the three days when I had no service. I complained, had to talk to three people plus their incredibly stupid, useless answering machine thing. I got that straightened out just before the next bill came, again trying to charge me for 5 call transfers. I do not even know what a call transfer is or how they are used Rogers is a rip off and if that is how teddy boy does buseness he is a goof and a thief
William Brown
Sarnia Ont Canada
Not only did their online bill payment application NOT provide a confirmation number, it in fact provided that my credit card had been DECLINED. The account was in fact not in arrears, as Rogers claims. Rogers is a reprehensible company, providing substandard service, inaccessible and fraudulent web-based service and access and I have canceled their service permanently. They are guilty of fraud in processing two online payments without authorization numbers provided to the me at the time of transaction and leave me no choice but to have my banking institution dispute the amounts. The amounts will be reversed, and then they can explain their position to my financial institution.
ADDITIONALLY, for information purposes of the obviously uninformed responder representing Rogers, you can bet I was on the phone immediately. The Customer Svc person stated that there was no evidence that any payment had gone through, no authorization numbers provided for either transaction (of course not, ROGERS' online bill pay provided "DECLINED, TRY AGAIN") The original complaint outlines the entire fiasco.
I will see to it that my experience withRogers will be broadcast in every business encounter I experience. They are guilty of fraud.
I've been with Rogers for over 11 years, my May bill was $150, I callled to complain, I told them I didn't use my phone anymore or less than I normally use and the bill is no more that $50. The CSR said " I see a note to credit you $50" she didn't say why. She advised to keep a closer eye on my phone usage. My June bill is $100 and the same amount of minutes used. I called back to complain that there is no way I used 500 minutes, they mentioned that the phone was in my possession then it is my usage and I have to pay, I asked for the FULL DETAILED BILLING for both months so that I can see for myself which calls I made and which might be in error, but they keep sending me the PARTIAL BILLING which only states the calls that are over your free minutes, I wanted to see how my free minutes were used up, but it has been 2 1/2 months of calling them and still no FULL DETAILED BILLING.
I GUESS I'M SHIT OUT OF LUCK AND PAY THE BILLS, I KNOW THIS FOR SURE, I HAVE 5 MONTHS LEFT ON MY CONTRACT AND THEN I'M TAKING MY NUMBER WITH ME TO ANOTHER PROVIDER.
Jarnail Darar
they told me that the serivice I wanted was not offered. I pay .40 per min on incoming and outgoing calls: yet I can only view the numbers that I dialed, so Staurday when I was out supposed to meet someone that called me 2 times, was late coming: I went into my phone to look for his number which should have been in my received callers list: the number showed up when I answered the call. but the list was empty, so I called to ask why when I'm paying soo much money for calls even if they are .5 seconds long why can I not see who called me either online or on my cell phone, they told me that service is not offered with my plan pay as you go you must be on a signed plan, but the signed plans also bite, for $20. you get 200 mins if you do not use these mins they do not rollover so you're giving money away.
so I tried to find another plan with the phone that I have a sim card siemens phone, with options that are not available today like making your own ringtone from your fav song, I could find the plans I want but they want me to buy thier phones, which you have to pay TO DOWNLOAD THE RINGTONES THEY OFFER, whatever happened to keeping the customer happy to keep their business. I am soo frustrated that I'm thinkin' about going back to not have a cell phone.
I want to keep my phone, my number, I do not talk alot, I want call display incoming/outgoing, @ a reasonable price. SO WHY CAN'T I FIND IT!!!
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!!
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS C
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY,
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS!
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM A
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE A
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE A RAPING
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE A RAPING FEE)
ROGERS SHOULD BE PUT UNDER!!
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE A RAPING FEE)
ROGERS DO NOT DOCUMENT YOUR REQUESTS WHEN REMOVING SERVICES ETC
I had a cell phone contract with them and then added another phone so my mom could use one, as she had bad credit and didnt want to pay a very high deposit of $500! so, anyhow a year goes down the line, I told rogers my mother is taking her phone under my plan into her plan, so make the changes...... the switch over never really took place, I phoned so many times to rude reps and they said i hadnt called! LONG STORY SHORT: THEY TOOK ME TO THE CREDIT BUREAU FOR $3.21 for outstanding GST that was after I confirmed the switch over account was in the clear!! and I had my name ruined!! CAREFUL, THINGS YOU PHONE IN FOR AND REQUEST ARE NOT NECESSARILY DOCUMENTED, AND THEN YOU GET SCREWED RIDICULOUSLY!
FROM A PAST CLIENT!! USELESS COMPANY, GREEDY BUGGERS! (SYSTEM ACCESS FEE A RAPING FEE)
I cancelled everything with Bell under my business account 5 months ago. I just received a telephone bill under my business name for over $1500! The phone number isn't mine but they've plugged in all of my info in to the account. I spent 82minutes (phone tells me this) on the phone with support going through 4 different people until they finally realized its wrong. The phone number on the bill was pointed to my town's police station not my old address, morons (I told them this 2min into the conversation after using 411, but they spent 80min to figure it out).
When I was with bell I purchased the 'business bundle package'... nice 'package' - they sent me a seperate bill for every service. I got 4 bills / month on a bundled package. What jokers. Enough with these shitheads, Bell can kiss my ass goodbye.
You can watch a lot of shows for FREE via the Internet -- alot of channels post their shows online nowadays.
So you can cancel your cable bill and just pay for internet.
You can also DOWNLOAD every TV show in North America.
How you ask? Read the next comment:
type in your favorite TV show and away you go -- you can get every season ever made, any show you ever wanted
make sure you download a bit torrent client first -- google "bit torrent client" to download one
FUCK YOU ROGERS YOU GUYS R BUNCH OF DUMB FUCKING MORONSS LYING RAT STEALING MOTHER FUCKERS i hope the ceo dies in a fucking plane crash, what the fuck are you dumb fuckers charging me 34.50 for wireless service when i got my phone disconnected like 6 months ago and i havent even re-activated yet you flithy fucking rats fuck you!!!!
gahhhh rogers i hope you die all three big companys telus, bell and rogers please die
Every single time I call, I get a different answer from their tech support people. Each person I speak to acts like what THEY say is correct and insists that I ignore what the last idiot told me.
COMPLETE LIARS. FUCK YOU ROGERS.
WAYYYYY too much frustration with Rogers. The worst part is that you are powerless.
I sent in a ticket Monday at 9am. It was closed 13 minutes later. I called the next day to find out what's going on. They told me the ticket was closed, even though the problem was not resolved. WHY DIDN'T THEY FUCKEN CALL ME????????????????????
Just cancelled my service and man it feels great.
I endured 6 months of incorrect billing, every bill cycle had to call in to correct it. shitty service and attitude from reps too arrogant to read tech notes on my account. Run as fast as you can from these arrogant money grubbing scum
After a year and a half with Rogers & their Bull**it, it's finally GOOD BYE!!
When I first signed up they had advertised no installation fees, my first bill was $108 & had the installation fee & other fees, by the time I got off the phone, my bill was $38!
After a year was "credited" for the so-called "System Access Fee" and what do ya know 2 months after that, it appeared again! So I called & all they can tell me about it is that all customers pay it. I'd like to know exactly what the "System Access Fee" is? I told them I was credited for paying it, after all it was someone from Rogers who pointed out that I should not have been paying it in the first place!
Their latest thing has been disconnecting me (even after paying) then reconnecting me, but of course with a fee! The last 2 times they did it I was told that my phone was working or they had done it by "mistake" and them I'm told I still have to pay the reconnection fee!! I DON"T THINK SO! The reconnection fees to date are at almost $200! I had told them I'd pay it by February 1st, then guess what? February 1st they cut my service again!!! That was the last straw! I called them told them I paid the $200, they reconnected me...But, what I did was arranged with another company to have a 3 bundle service (cable, internet & phone) So, by the time Rogers realizes I haven't paid the $200, I will have service with another company!!
They will never see that $200 from me!
everyone cancell your service with rogers .. on july first. national fuck rogers day!
you fucken ruined the jays!